Summary The Manager, Contact Center (Manager) is responsible for the leadership and management of the Cook Children’s Healthcare System (CCHCS) Contact Center. The manager is responsible for ensuring smooth day to day operations of the contact center service by managing the technology and directing staff interaction with patients, parents, and the general public. The contact center handles over 1,000,000 interactions each year and must provide timely and responsible customer service to hospital leadership, customers, physicians, and clinical staff in a 24x7 environment. The Manager is responsible for the monitoring, tracking, and coo
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