Job Summary

Leads team of staff with responsibility for all operational functions of the team. Responsible for developing and initiating improvements in the organization and delivery of high quality, cost effective services. Responsible for access to and the flow of patients and their treatments.

Job Duties

• Leads team of staff with responsibility for all operational functions of the team. Responsible for developing and initiating improvements in the

  organization and delivery of high quality, cost effective services. Responsible for access to and the flow of patients and their treatments.

• Oversees all aspects of assigned area which includes operational, quality and statistical.

• Identifies and resolves discrepancies.

• Leads the monitoring of customer satisfaction, turnaround time and other measurable parameters that represent indicators of departmental performance improvement.

• Performs duties of the staff nurse within area of expertise.

• Works in partnership as part of the team of clerical and nursing staff, and clinic support for the benefit of the patient.

• Effectively manages people, resources and time in partnership with other team leaders to achieve results; shares resources as appropriate.

• Proactively responds to and supports change; anticipates problems and effectively adjusts plans.

• Balances short-term and long-term objectives.

• Identifies and implements ways to reduce costs and streamline efforts within and between clinic areas while maintaining quality standards.

• Adjusts to changing work needs and demands; helps others respond quickly; helps remove barriers to team effectiveness.

• Structures work assignments to appropriate level to most effectively use resources; adjusts as needed.

• Coordinates and manages the resources within the treatment room to maximize efficiency and safety.

• Acts as mentor, teacher and coach to others includes new employees while maintaining their orientation folders and oversight; actively uses the team performance management process.

• Motivates others to seek and participate in developmental opportunities.

• Fosters an environment of continuous learning; takes risks; helps others understand that mistakes are an opportunity for learning; contributes to the professional growth of employees.

• Ensures all required performance improvement and quality control documentation is completed for assigned sections.

• Has knowledge of and insures compliance with all regulatory and accrediting requirements.

• Identifies QC deficiencies, initiates and monitors corrective actions.

• Participates in the interview and selection process for team members.

• Monitors staffing, vacation scheduling, cross-training activities/

• Coordinates and conducts team orientation with all new team members.

• Coordinates performance evaluation process for all team members.

• Gathers and evaluates input regarding employee discipline prior to implementing to insure fairness and standardization throughout the department.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

• Hours: 8a to 4:30p (The triage team is 24/7 and may require occasional support in the after hours)
• Travel: Yes, required travel to assist with onboarding and orientation when virtual training options are not available
• Work location: Work from Home - PA resident who is willing to travel as stated above
• Preferred experience: Telephone triage experience
• Making better health easy: Work From Home position, supports population health strategies and key organizational initiatives around improving access and reducing unnecessary ED visits

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At Geisinger, the caring that we provide to our patients and members also extends to you and your family. Our competitive compensation and benefits package helps you and your loved ones stay healthy, meet your financial goals and thrive professionally and personally.

• Benefits: Geisinger offers a comprehensive suite of healthcare benefits, including medical, prescription drug, vision and dental coverage. And with our healthcare benefits, you'll also receive care from one of the top innovative healthcare systems in the country. Our suite of benefits supports you and your family in a variety of ways, including coverage for same-sex or opposite-sex spouses, domestic partners and their children and stepchildren.
• Paid Time Off: Our generous paid-time-off packages allow you to take the time you need to travel, rest, and care for and reconnect with friends and family. We also offer paid military and parental leave.
• Diversity and Inclusion: We strive to create an environment where our patients, health plan members and employees can be their most authentic selves. Join one of our many Employee Resource Groups (ERGs). ERGs provide opportunities for all Geisinger employees to build internal and external networks and further develop professionally. ERGs are formed around common identities but are open to all employees.
• Tuition Assistance: Up to $5,000 tuition reimbursement: We offer tuition reimbursement towards both undergraduate and graduate degrees.(Part time and Full Time Positions only)
• Retirement: We contribute 5% of your salary to your retirement plan and offer auto-enrollment to make saving convenient for you.

Education

Graduate from Specialty Training Program- (Required), Bachelor's Degree-Nursing (Preferred)

Experience

Minimum of 2 years-Nursing (Required)

Certification(s) and License(s)

Licensed Registered Nurse (Pennsylvania) - RN_State of Pennsylvania; Basic Life Support Certification - Default Issuing Body

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.