Lab Support Technician - CBDI Clinical Laboratories
Cincinnati Children's Hospital Medical Center
Location: Cincinnati, Ohio
Internal Number: 136484
SUBFUNCTION DEFINITION: Provision of Clinical Laboratory care through comprehensive services across laboratory disciplines.
SCOPE: To provide specimen collection or processing of laboratory samples for the Clinical Laboratory department of a Medical Center dedicated to the care of infants; children and adolescents.
Professional Development Maintain currency in the field, including maintenance of any necessary licensure/certification, through continuing education, conferences, meetings, in-services, networking, literature, and/or seminars. Attend all mandatory CCHMC training sessions. Implement obtained knowledge/skills into one's own work, the department, and/or the organization. Assume responsibility for one's own professional growth and development. May participate in internal/external professional committees, agencies, councils, and/or activities.
Process Improvement Participate in improving /assuring organizational and/or departmental performance/quality through recommending areas or approaches for improvement activities, performing new procedures, collecting data and/or providing input to department discussions. Anticipate and actively identify and recommend areas for process/system improvement. May work with appropriate personnel to implement agreed upon changes. May participate in the evaluation of improvement initiatives/activities.
Technical Responsible for one primary function of laboratory support including collection of samples for laboratory testing following approved laboratory procedures. Receive and accession specimens using LIS; ensuring proper patient identification, specimen integrity and timeliness. Performs EPIC registration as required. Competencies are required following CAP (College of American Pathologists) guidelines. Resolves test order related issues (test in question, sample in question) and manages add-on tests. Perform routine procedures within respective discipline, including the collection and analysis of data which will affect decisions regarding patient care. Accurately and completely documents activities in HIS or LIS as appropriate.
Customer Service - Patient Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families. Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner. Respond quickly to parent requests and concerns. Provide appropriate education/information to patients and/or families.
Department Support Produces work that is accurate, neat, complete and timely. Identifies technical and specimen related problems or discrepancies. Demonstrates knowledge of laboratory information systems. Ability to retrieve result, locate, specimen requirements, fax results, troubleshoot a specimen test issue. Performs registrations, scanning, and assists send-outs in monitoring pending logs. Perform routine operational functions such as supply inventory. Monitors transfer lists from outpatient laboratories to assure specimen receipt. Demonstrates flexibility within the department.
High School Diploma
Specimen collection personnel - Phlebotomy or MA coursework OR 2 years specimen collection
0-2 years of experience
Specimen collection certification
Experience in healthcare
This role has a focus on client services, specimen processing, and intake troubleshooting. There are some physical demands of walking to the main lab or the dock a few times a day, lifting and opening heavy packages.
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better, and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.