SUBFUNCTION DEFINITION: Community Relations at Cincinnati Children's Hospital Medical Center serves as a point of entry into the organization as an information and resource hub that centralizes and standardizes the way we connect to the community.
CAREER-LEVEL SUMMARY: In-depth conceptual & working knowledge in job area; familiarity in related disciplines / specialties. Requires minimal guidance, may lead projects of manageable risk or have accountability for ongoing activities or objectives. Deep experience in role; able to train / may lead others in job area. Executes wide range of difficult / complex tasks. Level at which career may stabilize.
Provides leadership and work direction to staff in the completion of multiple; complex projects with a variety of stakeholders and far reaching impact. Consults with leader for guidance.
Program Program & project management, implementation & execution. Demonstrated ability to implement projects successfully. Ability to manage multiple projects simultaneously, work both independently and in a team environment, and work efficiently and creatively to meet deadlines. Data & analytics - Demonstrated problem solving and decision making skills as well as the ability to exercise sound judgment.
Community Partnerships and Health Education Knowledge of community engagement strategies and practices. Effective community education and health promotion. Capable of relating to diverse age and demographic backgrounds.
Community Engagement Knowledge of Cincinnati communities, including those served by Cincinnati Childrens neighborhood locations. Serve as a point of contact for community engagement for Community Health project leaders. Be aware of projects at CCHMC related to Community Health work. Work with Community Health project leaders to develop multi-year operations plans. Manage relationships with Community Health project teams. Serve as a liaison between Community Health project teams and external community leaders. Facilitate structures/mechanisms for effective prioritization and communication among teams and community leadership. Participate in improving organizational performance through recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to department discussions.
Research Engage in independent research focused on issues directly relevant to respecting the rights and welfare of individuals that participate in research. Provide formal and informal consultation and guidance to those who design, develop and implement research participant educational and support programs. Improve the institutional relationship with research participants. Identify community barriers to participation in research through direct community interaction and develop programs and interventions to address these barriers.
Training & communication Effective verbal, written, and interpersonal communication skills w/ an ability to develop materials for presentations to a variety of audiences both internal and external. Computer literate and working knowledge of software word process, spreadsheet and desktop publishing applications.
Bachelor's degree in a related field
5 - 7 years of work experience in a related job discipline.
Prior experience in multi-cultural and community communications across multiple channels (video, print, social media, radio and direct engagement).
Consult and collaborate with leadership, internal teams, and partners on communication, especially with Marketing and Communications.
Participate in communications huddles with internal stakeholder groups.
Ensure the use of best practices in community communications, including diverse, health equity and pediatric populations.
Track data and evaluate outcomes to determine effectiveness.
Competency with Microsoft Office Software (PowerPoint, Word, Excel); Project Management and Presentation Skills and Communications Software as appropriate.
Pursue professional development as needed to stay current on communications, community engagement, and other skills relevant to the position.
Skill Competency with Microsoft Office with emphasis on PowerPoint and Excel; Project Management and Presentation Skills
Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better, and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.