The position is responsible for supervising the payment posting and refund teams within the central services area. The position is responsible for retrieving, balancing and posting the lockbox payments as well as all the ERA’s for professional and facility payments. The position is also responsible for processing of refunds for professional and facility entities. The position oversees the daily operations of the cash management staff. The position demonstrates excellent customer service and technical skills in Patient Financial Services and management of information, process, workflow and technology. The supervisor serves as a leader within Patient Financial Services with commensurate authority in accordance with organizational policies and procedures.
Associates degree or higher in health care, business, or closely related field, or equivalent combination of post-secondary education and experience. (Required)
Five years of experience in a health care environment (Required)
Five years Management experience (Required)
Exceptional attention to detail with strong organizational skills. (Required)
Able to excel under pressure and meet guidelines. (Required)
Strong Microsoft Office experience with an emphasis on Excel. (Required)
Ability to operate and utilize multiple internal and external collections systems and reporting mechanisms in order to ensure account resolution efficiency (Required)