Contact Center Specialist I - Contact Center in Hershey, PA for Penn State Health

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Contact Center Specialist I - Contact Center

Penn State Health - Milton S. Hershey Medical CenterLocation: US:PA:HersheyWork Type: Full TimeFTE: 1.00Shift: DayHours: 8:30a - 5:00p Monday - Friday, Every 5th Weekend 6:00a - 2:00pSUMMARY OF POSITION:Opportunity for some remote work.Provides a high quality experience for the patients and physicians of Penn State Health and acts as the first point of contact for various patient needs including scheduling, registrations, access and general information, and appointment confirmation. Provides essential telephone coverage from 6:00am-10:00pm 365 days per year for Contact Center responsibilities including the Careline, MD Network, MD Network Pediatrics, and Patient Relations inbound phone q

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