Position Summary

The Risk Program Manager collaborates with senior leaders and key stakeholders or experts, (e.g., Clinical Operations, Patient Safety, Supply Chain, Legal, and Regulatory Services), throughout PC to develop system-wide responses to risk issues that impact specific groups or the entire organization with policies/procedures, guidelines, tools, forms, and education/training. In addition, this position serves as a liaison between patients, families, and all hospital departments, facilitating conflict management and complaint resolution to achieve optimal communication between patients and healthcare team.

Education

• Bachelor of Science in Nursing (BSN) or a related field. (Required)

Experience

• Three(3) or more years of experience in one (1) or more of the following fields: Registered Nurse, Respiratory Therapist, or other clinical professional field, (Required)
• Three(3) or more years of experience in Risk Management, Quality Improvement, or other loss prevention techniques and operations. (Required)
• Possess project management skills as well as strong verbal and written communication skills. Ability to effectively listen, present, discuss, report, and explain trends and patterns. (Required)
• Must possess high level of interpersonal diplomacy, finesse and negotiation ability to influence a wide variety of stakeholders, many of whom have responsibilities and interest that are distinct form those of Risk Management. (Required)
• Possess a comprehensive knowledge of healthcare Risk Management and loss prevention techniques and operations. (Preferred)
• Proficient in data analysis, statistics, risk evaluation, interviewing skills, investigation skills, and medical terminology. (Preferred)

Certifications

• Certifications- ARM and/or CPHRM (Preferred)

Special Skills

• Requires significant use of personal computer, phone and general office equipment and databases. (Required)
• Must be proficient in the use of Microsoft Office products (Word, Excel, Power Point). Medium to expert level of expertise using various types of office software (claims database) and electronic medical records. (Required)

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About Phoenix Children's

For more information about the hospital, visit: http://www.phoenixchildrens.org.

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