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Supervisor, Operations (Decedent Affairs - Third Shift)
Description Supervisor, Operations (Decedent Affairs - Third Shift) Job Summary: Provides first line supervision of Operator Services representatives; provides training, guidance and direction to team members on activities and behaviors; provides support for problem resolution and information gathering regarding customer complaints and work assignments. Provides support to management in all aspects of Call Center activities including, but not limited to, policy and procedure implementation and execution, performance management, and system administration functions Death Certificate Administration: (20%) Initiate and complete all death certificates when a patient expires at VUMC to in
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